On the 15th October 2018 we launched our new credit union Debit Mastercard.
What is Debit Mastercard?
Debit Mastercard offers an easier way to bank, by linking directly to the credit union current account. Spending on the card is debited directly from the funds you have available.
Our new Debit Mastercard was introduced for holders of a Gold or Platinum Current Account. It replaced the previous Prepaid Visa Debit Card.
How can I use Debit Mastercard?
Debit Mastercard can be used to make purchases in shops and online wherever Mastercard is accepted.
You can withdraw cash and use other ATM services (£300 daily ATM withdrawal limit). And the card’s contactless feature means you can pay for goods up to the value of £30 with a simple tap.
When will I receive my card?
If you are an existing Gold or Platinum current account holder expect to receive your new card in the next few weeks.
Prepaid Visa Debit Cards were replaced automatically from the 15th October. If you don’t have a Gold or Platinum current you can upgrade or open one at any time.
Can I start using the new card straight away?
Once your card has been approved we will write to you to explain how things will work. This is usually about a week before your card is delivered. You will also receive a 6 digit activation code by SMS. It is important you keep this safe. You will need this to activate the card and retrieve your PIN. Once your card is activated you can start using it straight away.
How do Contactless payments work?
Contactless lets you pay for transactions up to £30 in value by tapping your card against a card reader. Before using Contactless for the first time you will have to complete at least one transaction by using the card’s Chip and PIN facility.
Contactless payments are widely accepted in shops and can be used to pay for London transport services.
What shall I do if my card is lost or stolen?
If your card is lost or stolen please report it to a LCCU branch or call 020 7561 0679 immediately and wait to speak to a Customer Services Advisor. Please note that calls may be recorded / monitored for security/training purposes.
I have a Bronze / Silver Current Account. Will I receive a card?
To receive the Mastercard Debit Card you need to have a Gold or Platinum Current Account. You should have received a letter offering you the chance to upgrade your account. But don’t worry if not, get in touch and we will fast-track your application.
I don’t have a current account. How can I get one?
You can apply for a current account at any time. All new credit union members are given a current account which can be upgraded at any time. If you open a Gold or Platinum Current Account we will send you a Debit Mastercard.
How much does it cost to get the Debit Mastercard?
The Debit Mastercard is available with the Gold Current Account which costs £5 per month or the Platinum Current Account for £10 per month.
The Bronze (free) and the Silver (£3 per month) Current Accounts do not offer Debit Mastercard.
For further details and to see a comparison of our current accounts visit our Current Accounts page.
How can I find out more?
If you wish to no more about our current accounts or Debit Mastercard please ask in branch or contact our Customer Service team on 020 7729 9218.